About DNA Complete (Nebula Genomics)
DNA Complete offers cheek-swab whole-genome sequencing with research reports and exploration tools. Its kit tiers differ in sequencing depth and membership features; DNA Expand instead interprets an existing DNA file without collecting a new sample.
Choose a kit or existing-data uploadSubmit your sample or fileExplore your research reports
Offerings
DNA Complete Essential
$245
initial purchase
Then $95/year
1x average WGS
175+ advertised research reports
At-home 1x average whole-genome sequencing with research reports and required membership.
DNA Complete Pro
$595
initial purchase
Then $195/year
30x average WGS
250+ advertised research reports
At-home 30x average whole-genome sequencing with research reports and required membership.
DNA Complete Elite
$1,295
initial purchase
Then $495/year
100x average WGS
350+ advertised research reports
At-home 100x average whole-genome sequencing with research reports and required membership.
Before you buy
- Before starting
- Follow the supplied instructions. The lab must receive the sample within six months of purchase; late samples can void testing/refund eligibility. No fasting or medication change is established here.
Results
For DNA Complete Pro. Choose an offering above to see its details.
Report
An illustrative report connects a genetic finding with the underlying study.
Official examples- Results
- Email notification and self-service web reports; optional counselor add-on is separate.
- Access
- WebEmail
- Download
- CRAM and VCF advertised; download before membership expires
- Timing
- No firm current processing interval published
Collection
For a new sequencing purchase, collect cheek swabs at home and return the registered kit. DNA Expand instead uses an existing DNA-file upload.
Reviews
What people complain about
Months without results
Customers repeatedly describe lengthy waits after the laboratory receives their sample, with some still waiting many months later without the results or raw data they expected.
Updates without a clear timeline
Reviewers say support replies can be vague or repetitive, leaving them unsure whether testing is progressing and when they should realistically expect their results.
Refunds can become a dispute
Some customers describe difficulty getting money back after prolonged delays, with accounts of refused refunds or turning to their card provider to resolve the purchase.
Stories
A Nebula Genomics customer
An explanation for recurring muscle symptoms
After studying her Nebula Genomics data, this customer found an RYR1-related explanation for recurring muscle symptoms and had the findings checked by a clinical geneticist. She says it helped her get suitable physical therapy and avoid overtraining weakened muscles.
reddit.comLaura
Putting genetic risk reports alongside family history
Laura explored Nebula Genomics’ whole-genome reports and found a blood-pressure predisposition that made sense alongside her parents’ health history. The information gave her questions and potential next steps to discuss with her health care providers.
daybydayinourworld.comThings to know
- Cancel renewal at least a day in advance.
Sales are generally final. Download needed files before paid access and storage end.
- Membership renews until canceled.
Continuing reports and tools depend on the membership selected.
- Research and service processing have different rules.
Identifiable research requires consent; service processing and some de-identified research have separate terms.
- This purchase provides research interpretation.
Return the registered person’s sample within six months of purchase.
Alternatives
23andMe · Premium Ancestry + Health
Combines ancestry matching with selected genetic-health reports, rather than DNA Complete’s sequencing and research-exploration tools.
$208.99
Nucleus Genomics · Health + Preview
A whole-genome alternative with named inherited-condition and carrier reports rather than a research-report emphasis.
$538
tellmeGen · Advanced DNA Kit
Uses selected variants for ancestry and health reports instead of buying a new DNA Complete genome sequence.
$159.99
Sequencing.com · Comprehensive Health
Another whole-genome route with downloadable files, named health reports and a different continuing-access plan.
$599FAQs
Does this sequence my DNA again?
This kit advertises whole-genome sequencing at 30x average depth. Coverage varies by region/sample; the result is not a clinical diagnosis.
Can I keep access without renewing?
Access continues through your paid term after cancellation. Reports/stored data can be deleted afterward; download needed files before expiry.
Are clinical screening panels included?
These purchases provide research interpretation, disease-risk associations and gene-exploration tools. A clinical carrier or inherited-condition screen is a different service.
Is genetic counseling included?
A separate optional counselor session is advertised; price and duration are unpublished. Elite offers a discount.
What if my sample fails?
The current policy allows discretionary recollection/replacement or other remedies. A free repeat or automatic refund is not guaranteed. The six-month sample receipt deadline applies.